Imbera connects its refrigeration operation across 6 countries
- +1M
coolers have entered the ecosystem in 5 years
- 15 DAYS
service order turnaround, down from 3 months
- 6 COUNTRIES
in operation
The starting point
INITIAL OPERATION.
Imbera builds the coolers where brands like Coca-Cola, Heineken and Lala sell their product. Solkos is its digital unit: the one responsible for knowing what happens to each unit once it's out in the field.
The Solkos website
Every cooler stores its own telemetry. But the data stayed in the unit, and a failure came to light when the client called.
THE MISSION.
Running a cooler fleet spread across points of sale with data.
FIELD TELEMETRY.
Reading on the sales route
Reading a cooler meant sending someone out to it. The answer was in the people who already pass by: the sales fleet, which covers the points of sale on its route.
With Coolector on the phone, every sales visit collects the unit's telemetry in passing. No new routes and no extra technicians.
A cooler that gets read flags its failure before anyone calls.
BUILT AND HANDED OVER.
Consola — the platform that runs the fleet
We build Solkos Consola
In Consola, the operation sees its entire fleet.
It holds the map of every unit and the indicators leadership reviews daily.
After building it, we handed it over to the Imbera team, which operates and develops it today.
The client never became dependent. Or alone.
FIELD APPS.
Three apps for the field, one data engine
The sales rep reads units with Coolector.
The technician diagnoses with Cooltech.
The shopkeeper reads their unit with ImberaSmart.
readings a day, with peaks of a million
Every reading feeds the data engine and costs a fraction of a cent.
The state of the fleet stopped being a guess.
OPERATIONAL INTELLIGENCE.
The operation, in a conversation
We operate agents on WhatsApp that open service orders and coordinate the technicians in the field, on the systems Solkos already has.
The app gets checked. The conversation lets you know.
What began as a tool for this operation is today Emerald Intelligence, our operational intelligence platform. It was born here and already runs inside and outside Mexico.
LONG-TERM COLLABORATION.
Five years, one team
The Imbera team sets priorities on the same board we work from.
Every advance is shown working.
Each quarter both teams review together what has been built.
AN OPERATION THAT SCALES.
The result
- 15 days
a connected cooler
- 3 months
one without a connection
- 6 countries
started in Mexico in 2021
Each day of difference is product left uncooled at a point of sale.